Privacy policy

Your privacy is critically important to us. At Apex Pallet Group, we are committed to protecting your personal data and being transparent about how we collect, use and share it. This Privacy Policy explains our practices regarding the information we collect when you visit our website, use our services or make a purchase.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Information we collect

We collect information from you in several ways when you interact with our site and services.

Information you provide directly to us

This includes information you provide when you:

• Create an account
• Place an order
• Sign up for stock alerts or other communications
• Contact us with enquiries or for support
• Participate in surveys or promotions
• Submit reviews

The types of personal information we may collect include:

• Contact information (for example name, business name, email address, phone number, delivery and billing address)
• Order and payment information. Orders are paid by direct bank transfer; we do not collect or store payment card numbers.
• Account information (for example username and password, stored securely)
• Communications with us (for example emails and contact-form messages)
• Any other information you choose to provide

Information we collect automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity through cookies and similar technologies.

• Log data (for example IP address, browser type, operating system, referring pages, pages visited, date and time stamps)
• Usage data (for example interactions with the site, links clicked, features used)
• Device information (for example device type)

Information from third parties

We may receive information about you from third parties that help us run the business, such as freight carriers delivering your order.

How we use your information

We use your information for purposes including:

• Fulfilling orders and managing your account
• Arranging delivery with our freight carriers
• Communicating with you about orders, support or updates
• Providing customer service
• Sending stock alerts or marketing communications if you opted in (you may unsubscribe at any time)
• Improving our website, products and services
• Preventing fraud and keeping the website secure
• Meeting legal obligations and enforcing our terms

How we share your information

We may share your information in the following ways:

• Service providers: with trusted third parties who help us operate the business (for example web hosting, email and freight carriers).
• Business transfers: if our company is sold, merged or reorganised, your data may be part of the transfer.
• Legal requirements: when required by law or legal process.
• Protection of rights: to protect our rights or the safety of others.
• With your consent: when you give us permission to share your information.

We do not sell your personal data to third parties.

Cookies

We use cookies that the website needs to work, such as keeping items in your cart, keeping you signed in, remembering your cookie choice, and recording which page referred you to us when you place an order. We do not currently use advertising cookies. You can adjust cookie settings in your browser; disabling cookies may affect some features, such as the cart.

Data security

We take reasonable precautions to safeguard your personal information. However, no online transmission or storage method is 100% secure. We encourage you to use strong passwords and remain vigilant.

Your rights

Depending on your location, you may have the following rights:

• Access to your data
• Correction of inaccurate information
• Deletion of your data
• Objection to processing
• Data portability
• Withdrawal of consent
• Opt-out from marketing communications

To exercise any of these rights, contact us using the details below. Verification may be required.

Third-party links

Our website may link to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their policies independently.

Children’s privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe your child has provided personal information, contact us to have it removed.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our site indicates acceptance of the revised policy.

Contact us

Apex Pallet Group, 45333 Fremont Blvd #5, Fremont, CA 94538, USA. Email info@apexpalletgroup.com.